Terms & conditions

Terms of Use — Koch Chemie Moldova

These Terms of Use regulate how the Koch-Chemie Moldova website may be used, including interaction with its features, content, and services. By using this website, you confirm that you agree to these terms. Please read this document carefully.

Purpose of These Terms

These terms define the principles governing the operation of the website, the rules for interacting with its materials, the process of placing orders, and the responsibilities of the parties involved. The document is intended to ensure the correct, transparent, and secure operation of the service.

Content and Intellectual Property Rights

All materials published on the website — including texts, descriptions, instructions, images, product photos, graphic elements, and other materials — are the intellectual property of Koch Chemie Moldova or are used with appropriate legal permission.

Users are allowed to:

— view the materials on the website;

— use the information to choose products and for personal reference;

— share links to the website.

Users are not allowed to:

— copy or use content for commercial purposes without written permission from Koch-Chemie Moldova;

— republish materials on a large scale;

— modify, distort, or use the content in ways that may harm the brand’s reputation.

Any use of materials outside these rules is permitted only with prior written approval.

Placing Orders

When placing an order, the user provides the information required for processing and delivery. Koch-Chemie Moldova undertakes to:

— properly receive and process orders;

— contact the customer if additional information or clarification is required;

— ship products using the agreed delivery method.

Delivery times may vary depending on seasonal demand, external factors, and logistical limitations. Prices, product availability, and delivery conditions may change according to market conditions. The final information is confirmed at the moment the order is placed.

Guarantees and Responsibilities

Koch Chemie Moldova guarantees:

— the supply of original Koch Chemie products;

— the provision of accurate consultation and product information;

— compliance with service standards.

Koch Chemie Moldova is not responsible for:

— incorrect use of products or failure to follow instructions;

— experiments with products that contradict the manufacturer’s recommendations;

— damage to equipment, tools, or vehicles resulting from improper use of the products.

If any questions or disputes arise, users are advised to contact customer support for prompt assistance.

User Conduct

Users agree to use the website responsibly and not to perform actions that could disrupt its operation, including:

— attempts to hack or bypass security systems;

— interference with the functioning of the website or its infrastructure;

— any actions that may lead to service interruptions or technical failures.

Third-Party Resources

The website may contain links to external websites. These sites are not controlled by Koch Chemie Moldova. The company is not responsible for their content, security policies, or the accuracy of the information they provide.

Updates to the Terms

Koch Chemie Moldova reserves the right to modify these Terms of Use. The current version of the document will always be available on the website.

Continued use of the website after changes are made constitutes acceptance of the updated terms.

Contact Information:

For any questions regarding the website, please contact:

ARTI GOLDEN SRL:

C/F 1020600004865

Address: 48/1 Potîrnichii Street

Phone: +373 60016035

Email: artigolden.restoration@gmail.com

Payment Methods: VISA, MASTERCARD, PAYNET, MIA

Refund Policy:

Payments for services/products on the website are processed via the Paynet payment system.

1. General Refund Conditions

A refund may be issued in the following cases:

• the service was not provided due to the company's fault;

• the product was not delivered;

• a payment error occurred (e.g., duplicate charge);

• the client cancelled the service/product in accordance with the current legislation of the Republic of Moldova.

2. Timeframe for Refund Requests

Refund requests must be submitted no later than 14 calendar days from the date of payment, unless the terms of a specific service or product state otherwise.

3. Refund Procedure

To process a refund, you must:

• Contact us via the phone number or email provided on the website;

• Provide the following details:

• Full name;

• Date and amount of the payment;

• Payment method used (Paynet);

• Reason for the refund request;

• Proof of payment (receipt/screenshot).

• After the request is reviewed:

• the refund will be issued to the original payment method used for the transaction, or via an alternative method mutually agreed upon;

• the refund processing time takes between 3 to 14 business days, depending on the issuing bank.

4. Processing Fees

Payment system and bank transaction fees may be non-refundable, unless otherwise stipulated by Paynet or the client's bank.

5. Refusal of Refund

The company reserves the right to decline a refund request in the following situations:

• the service was provided in full;

• the client violated the Terms of Service;

• false or incomplete information was provided.

6. Contact Information

For any questions regarding refunds, please contact us:

• +37379261503
• artigolden.restoration@gmail.com