This Privacy Policy outlines the procedures for processing, storing, and using the personal data of users of the Koch-Chemie Moldova website. We are committed to ensuring the security and confidentiality of the information provided, in accordance with the current legislation of the Republic of Moldova and international data protection standards.

Collection of Personal Data

We collect only the data necessary for the proper functioning of the website, order processing, and service delivery. This data includes:

• User’s name or alias;

• Contact information (phone number, e-mail);

• Delivery address;

• Details of orders, inquiries, and interactions with the website;

• Technical data, including cookies, IP address, browser information, and device type.

We do not collect excessive data and do not process information that is not relevant to the provision of our services.

Data Processing Purposes

Personal data is used exclusively for the following purposes:

• Processing, confirming, and delivering orders;

• Communicating with the user and providing consultations;

• Sending notifications related to website operations or orders;

• Improving website functionality and user experience;

• Analyzing user requests and preferences.

Data Storage and Protection

Personal data is stored in secure systems using modern technical and organizational security measures. Access to data is restricted to employees who require it to perform their professional duties. We do not disclose data to third parties, sell it, or use it for purposes outside those specified in this Policy.

Disclosure to Third Parties

In certain instances, data may be shared with the following categories of recipients:

• Delivery and courier services;

• Payment processors;

• IT contractors and services supporting the website’s functionality. Only the minimum necessary information is shared, and such partners are committed to maintaining confidentiality.

Legal Disclosure

We may disclose personal data to government authorities in cases provided for by the legislation of the Republic of Moldova. Such disclosure is carried out strictly within the scope established by legal requirements.

Cookies

The website uses cookies to ensure proper operation, save user preferences, and improve functionality. Users may restrict or disable the use of cookies in their browser settings; however, this may affect the proper functioning of the site.

User Rights

Users have the right to:

• Obtain information regarding the existence and content of their personal data;

• Rectify or update their data;

• Request the erasure of personal data (excluding information required to be stored by law);

• Opt-out of notifications or newsletters;

• Seek clarification regarding data processing. Inquiries regarding these matters can be sent via the contact details provided on the website.

Data Retention Period

Personal data is stored for as long as necessary to fulfill the processing purposes: completing orders, maintaining accounting records, and ensuring website functionality. Once the data is no longer required, it is deleted.

Policy Updates

We may periodically update this Privacy Policy. The current version is always available on the website. In the event of significant changes, we may notify users through additional communication channels.

Contact Information

For questions regarding the processing of personal data, you may contact us at: 

+373 79 261 503 — Irina
+373 69 706 620 - Artiom